Terms & Conditions
1. INTRODUCTION
Welcome to **RARE RHINO CLUB**.
These Terms & Conditions govern your access to and use of the RARE RHINO CLUB website, including browsing, purchasing products, creating an account, placing orders, and using any services provided through our website.
By accessing or using our website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
If you do not agree with these terms, please do not use our website.
2. ABOUT RARE RHINO CLUB
RARE RHINO CLUB is a premium men’s fashion brand offering apparel and related fashion products through its online platform.
Throughout these Terms, the terms **“RARE RHINO CLUB,” “we,” “us,” and “our”** refer to the brand and its website.
The terms **“you,” “customer,” or “user”** refer to any person accessing or purchasing through the website.
3. ELIGIBILITY
By using this website, you confirm that:
- You are legally capable of entering into a binding agreement.
- The information provided by you is accurate and complete.
- You will use the website only for lawful purposes.
- You will not misuse, interfere with, or attempt to compromise the website or its services.
4. PRODUCT INFORMATION
We make reasonable efforts to ensure that product descriptions, photographs, colours, sizes, specifications and other information displayed on our website are accurate.
However:
- Actual colours may vary depending on your device or screen settings.
- Minor variations may occur due to manufacturing, fabric, lighting or photography.
- Product availability may change without prior notice.
- We reserve the right to correct errors or update product information when necessary.
The product images displayed on the website are for representation purposes and may not always reflect the exact colour or appearance under different lighting conditions.
5. PRICING
All product prices displayed on the website are in **Indian Rupees (INR)** unless otherwise stated.
Prices may be changed, updated or discontinued at our discretion.
If a pricing or product information error occurs, RARE RHINO CLUB reserves the right to cancel the affected order and provide an appropriate resolution to the customer.
Applicable taxes and delivery charges, where relevant, will be displayed during checkout.
6. ORDERS & ORDER ACCEPTANCE
Placing an order on the website constitutes an offer to purchase the selected product.
After placing an order, you may receive an order confirmation through email, SMS, WhatsApp or other communication channels.
An order is considered accepted only when RARE RHINO CLUB confirms or processes the order.
We reserve the right to cancel an order in circumstances including:
- Product availability issues
- Incorrect pricing or product information
- Suspected fraudulent activity
- Incorrect or incomplete customer information
- Delivery restrictions
- Technical or system errors
- Circumstances beyond our reasonable control
If an order is cancelled after payment has been received, the applicable amount will be processed for refund in accordance with our applicable refund process.
7. PAYMENT
Payments may be processed through third-party payment gateways or payment service providers.
By completing a transaction, you confirm that:
- The payment information provided is accurate.
- You are authorised to use the selected payment method.
- You agree to the applicable terms of the payment provider.
RARE RHINO CLUB does not ordinarily store complete card or banking credentials on its own systems where payment processing is handled by a third-party payment provider.
8. SHIPPING & DELIVERY
We aim to dispatch and deliver orders within the estimated timeframe displayed on the website or communicated at checkout.
Delivery timelines may vary depending on:
- Delivery location
- Product availability
- Courier/logistics partner
- Weather conditions
- Public holidays
- Operational disruptions
- Events beyond our reasonable control
Once an order has been handed over to the logistics partner, delivery is subject to the courier's operational network.
Customers are responsible for providing accurate delivery details, including name, address, PIN code and contact information.
9. EXCHANGE POLICY
“RARE RHINO CLUB follows an exchange-only policy.”
We do “not offer returns for change of mind” or general product returns, subject to applicable law and any specific rights that cannot legally be excluded.
If you receive an eligible product that requires an exchange, you must contact us “within 48 hours of delivery”.
Exchange requests must satisfy the following conditions:
- The request must be raised within “48 hours of delivery”.
- The product must be unused and unworn.
- The product must not have been washed, altered or damaged.
- Original tags must remain attached.
- Original packaging should be retained.
- The product should be returned in its original condition.
- Proof of purchase/order details may be required.
Products that do not satisfy the applicable exchange conditions may be rejected.
Non-exchangeable situations may include:
- Change of mind
- Incorrect size selection by the customer
- Product used or washed
- Product damaged after delivery
- Missing tags
- Missing original packaging
- Exchange request made after the applicable 48-hour period
Important:** Nothing in this policy is intended to restrict any mandatory rights or remedies available to consumers under applicable Indian law.
10. DAMAGED / WRONG PRODUCT
If you receive:
- A damaged product
- A defective product
- An incorrect product
- A product materially different from what was ordered
please contact RARE RHINO CLUB as soon as possible and preferably within **48 hours of delivery**, with relevant photographs/videos and order details.
We will review the request and, where applicable, arrange an appropriate resolution in accordance with applicable law and our policies.
11. CANCELLATION
Order cancellation may be available only before the order has been processed or dispatched.
Once an order has entered the dispatch process, cancellation may no longer be possible.
Any eligible refund resulting from an approved cancellation will be processed through the applicable payment method or payment provider.
12. INTELLECTUAL PROPERTY
All content available on the RARE RHINO CLUB website, including but not limited to:
- Logo
- Brand name
- Rhino artwork
- Product photographs
- Graphics
- Website design
- Text
- Videos
- Product descriptions
- Icons
- Illustrations
- Typography
- Layout
is owned by or licensed to RARE RHINO CLUB, unless otherwise stated.
No content may be copied, reproduced, modified, distributed, published or commercially exploited without prior written permission.
13. WEBSITE USE
You agree not to:
- Use the website for unlawful purposes.
- Attempt unauthorised access to website systems.
- Introduce malware, viruses or harmful code.
- Scrape or reproduce website content without permission.
- Use automated systems to interfere with website operation.
- Impersonate another person or entity.
- Provide false information.
- Engage in fraudulent transactions.
14. USER ACCOUNT
If you create an account with RARE RHINO CLUB, you are responsible for maintaining the confidentiality of your login information.
You are responsible for activity conducted through your account unless caused by circumstances outside your reasonable control.
You agree to notify us if you believe your account has been accessed without authorisation.
15. THIRD-PARTY SERVICES
Our website may use third-party services including:
- Payment gateways
- Shipping/logistics providers
- Website hosting providers
- Analytics services
- Marketing platforms
- Communication services
- Customer support tools
Third-party services may operate under their own terms and privacy policies.
16. PRIVACY & PERSONAL DATA
Your use of the website may involve the collection and processing of personal information such as your name, contact details, delivery address, order information and other information necessary to provide our services.
Such processing will be governed by our **Privacy Policy** and applicable data-protection laws.
India's DPDP framework applies to digital personal data in circumstances specified by the law, including certain processing connected with offering goods or services to individuals in India. ([MeitY][2])
[Insert link: Privacy Policy]
17. COOKIES
RARE RHINO CLUB may use cookies and similar technologies to:
- Operate the website
- Remember preferences
- Improve website functionality
- Understand website usage
- Analyse performance
- Support relevant marketing activities, where applicable
Users may be able to manage cookies through their browser or applicable website settings.
18. PROMOTIONS & DISCOUNTS
From time to time, RARE RHINO CLUB may introduce promotional offers, discount codes, limited-time campaigns or other promotional programs.
Promotions may be subject to additional terms and conditions.
Unless specifically stated otherwise:
- Offers cannot be combined.
- Promotional codes cannot be exchanged for cash.
- Promotions may have validity periods.
- RARE RHINO CLUB may modify or discontinue a promotion subject to applicable law.
19. AVAILABILITY OF WEBSITE
We aim to keep the website available and functional; however, uninterrupted availability cannot always be guaranteed.
The website may temporarily become unavailable because of:
- Maintenance
- Technical issues
- Server problems
- Security incidents
- Third-party service interruptions
- Events beyond our reasonable control
20. LIMITATION OF LIABILITY
To the extent permitted by applicable law, RARE RHINO CLUB will not be responsible for indirect or consequential losses arising from the use or inability to use the website.
Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited under applicable law.
21. FORCE MAJEURE
RARE RHINO CLUB shall not be responsible for delays or failures caused by circumstances beyond its reasonable control, including natural disasters, transportation disruptions, governmental restrictions, technical failures, strikes, war, civil disturbances, pandemics or other unforeseen events.
22. CHANGES TO THESE TERMS
RARE RHINO CLUB may update these Terms & Conditions from time to time.
Updated terms will be published on this page with an updated **“Last Updated”** date.
Your continued use of the website after an update constitutes acceptance of the revised terms, to the extent permitted by applicable law.
23. GOVERNING LAW & JURISDICTION
These Terms & Conditions shall be governed by the laws applicable in India.
Any disputes shall be subject to the jurisdiction of the courts having appropriate jurisdiction over the matter, subject to applicable consumer-protection and other mandatory legal rights.
24. GRIEVANCE / CUSTOMER SUPPORT
For questions, complaints, exchange requests or other concerns, customers may contact RARE RHINO CLUB through the official contact details provided on the website.
**RARE RHINO CLUB**
Email: **[your official email]**
Phone/WhatsApp: **[your phone number]**
Registered/Business Address: **[your address]**
For e-commerce businesses, the Consumer Protection (E-Commerce) Rules include requirements concerning consumer information and grievance-related mechanisms. ([Consumer Affairs][1])
25. ENTIRE AGREEMENT
These Terms & Conditions, together with the Privacy Policy, Exchange Policy, Shipping Policy and any other policies displayed on the website, constitute the terms governing your use of the RARE RHINO CLUB website and purchase of products.