RARE RHINO CLUB — EXCHANGE POLICY
At “RARE RHINO CLUB”, we carefully inspect every product before dispatch to ensure that you receive it in proper condition.
Please read the following Exchange Policy carefully before placing your order.
1. NO RETURNS
“RARE RHINO CLUB does not offer returns or refunds for products purchased through our Website, except where required under applicable law.”
Once an order has been successfully delivered, it cannot be returned for a refund.
2. EXCHANGE ONLY
We provide an “exchange facility only” for eligible products and under the conditions mentioned below.
If you wish to exchange a product, you must raise an exchange request **within 24–48 hours from the date and time of delivery**.
After the applicable 24–48 hour exchange window has expired, **no exchange request will be accepted**.
3. ELIGIBILITY FOR EXCHANGE
An exchange request may be accepted only if:
- The request is submitted within the applicable “24–48 hour period after delivery”.
- The product is unused and unworn.
- The product has not been washed, altered, ironed, damaged, or otherwise used.
- The original tags and labels are attached.
- The product is returned in its original packaging.
- The product is in its original condition.
- The product is accompanied by the original order/invoice details.
- The product is not damaged due to customer handling.
4. DAMAGED OR WRONG PRODUCT
If you receive:
- A damaged product
- A defective product
- A wrong product
- A product different from the one ordered
please contact us “within 24–48 hours of delivery”.
For verification purposes, we may request clear photographs or videos of the product, packaging, shipping label, and other relevant details.
Our team will review the request and determine the appropriate resolution in accordance with this policy and applicable law.
5. PRODUCTS NOT ELIGIBLE FOR EXCHANGE
An exchange will generally not be accepted if:
- The exchange request is submitted after the “24–48 hour window”.
- The product has been worn or used.
- The product has been washed.
- The product has been altered or modified.
- Tags or labels have been removed.
- The product is damaged due to improper use or handling.
- The product is returned without original packaging where such packaging is required.
- The product shows signs of use, washing, perfume, stains, or other customer-related damage.
6. SIZE EXCHANGE
If you have ordered the wrong size, an exchange may be requested within the applicable “24–48 hour period”, subject to:
- Product availability
- Product being unused and in original condition
- All tags and packaging being intact
If the requested replacement size is unavailable, we may not be able to provide the requested size.
7. EXCHANGE PROCESS
To request an exchange:
- Contact “RARE RHINO CLUB” through “[email/WhatsApp/contact form]”.
- Provide your order number.
- Provide the reason for the exchange.
- Provide photographs/videos if requested.
- Wait for confirmation from our customer support team.
- Follow the instructions provided by our team for the exchange process
“Do not send the product back without receiving exchange instructions from RARE RHINO CLUB.”
8. EXCHANGE SHIPPING
“[Choose one before publishing:
“Option A:” Exchange shipping charges will be borne by RARE RHINO CLUB for eligible damaged/wrong-product cases.
“Option B:” Applicable shipping charges for exchanges will be borne by the customer.]”
9. NO CASH REFUND
RARE RHINO CLUB does not provide cash refunds for products purchased through the Website, except where required under applicable law.
Eligible cases will be handled through the exchange process described above.
10. FINAL EXCHANGE WINDOW
“The 24–48 hour exchange period is strictly applicable.”
Once this period has passed, the product will be considered “final sale”, and no exchange request will ordinarily be accepted, subject to applicable law.
11. POLICY CHANGES
RARE RHINO CLUB reserves the right to update or modify this Exchange Policy from time to time.
The latest version published on our Website will apply to orders placed after the effective date of the updated policy.
12. CONTACT US
For exchange-related queries:
“RARE RHINO CLUB”
Email: [your official email]
Phone: [your contact number]
Website: [[www.rarerhino.shop](http://www.rarerhino.shop)]
Address: [your registered/business address]