At “RARE RHINO CLUB”, we believe every order should reach you with the same attention to detail with which it was created. Our shipping process is designed to provide a smooth, secure and reliable delivery experience.
1. ORDER PROCESSING
Once your order is successfully placed and payment is confirmed, we begin processing your order.
Orders are generally processed within “[1–3 business days]”, excluding Sundays and public holidays.
During sale periods, launches, promotions or high-demand periods, processing may take additional time.
You will receive an order confirmation and, where applicable, shipping/tracking information through your registered email address, mobile number or other communication channel.
2. DELIVERY TIME
After dispatch, delivery generally takes approximately “[3–7 business days]”, depending on the delivery location and logistics partner.
Delivery timelines may vary for:
- Metro cities
- Tier 2 and Tier 3 cities
- Remote or extended-service areas
- Weather conditions
- Public holidays
- Courier delays
- Unforeseen circumstances
The estimated delivery date shown at checkout or communicated to you is an estimate and not an absolute guarantee.
3. SHIPPING WITHIN INDIA
RARE RHINO CLUB currently ships orders to eligible serviceable locations across “India”.
Shipping availability may depend on the PIN code entered during checkout.
If your location is not serviceable, we will notify you where reasonably possible.
4. SHIPPING CHARGES
Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.
RARE RHINO CLUB may offer free shipping on selected orders, products or promotional campaigns.
Any free-shipping offer may be subject to minimum order values or additional promotional terms.
5. ORDER TRACKING
Once your order has been dispatched, you may receive a tracking link or tracking number from our logistics partner.
You can use the tracking information to monitor the progress of your shipment.
Tracking information may take some time to become active after dispatch.
6. DELIVERY ATTEMPTS
Our logistics partner may make multiple delivery attempts at the address provided by you.
Please ensure that:
- Your delivery address is accurate.
- Your mobile number is reachable.
- Someone is available to receive the package where required.
If a package cannot be delivered because of an incorrect address, unavailable recipient, refusal to accept delivery or other customer-related circumstances, additional delivery arrangements may be required.
7. INCORRECT SHIPPING INFORMATION
Customers are responsible for providing accurate:
- Name
- Mobile number
- Email address
- House/Flat number
- Street/Area
- City
- State
- PIN code
RARE RHINO CLUB will not be responsible for delivery delays or failed delivery resulting from incorrect or incomplete information provided by the customer.
If you identify an error in your shipping information, please contact us as soon as possible after placing your order.
8. DELAYED DELIVERY
While we work with our logistics partners to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances outside our control.
These may include:
- Extreme weather
- Natural disasters
- Transportation disruptions
- Public holidays
- Government restrictions
- Courier operational issues
- High-volume periods
- Technical issues
- Other unforeseen circumstances
In such cases, RARE RHINO CLUB will make reasonable efforts to assist you with tracking and delivery-related concerns.
9. DAMAGED PACKAGE
If your package appears visibly damaged, opened or tampered with at the time of delivery, please:
- Take photographs/videos of the package before opening it.
- Record the condition of the package and product.
- Contact RARE RHINO CLUB as soon as possible.
- Provide your order number and relevant photographs/videos.
Take photographs/videos of the package before opening it. 2. Record the condition of the package and product. 3. Contact RARE RHINO CLUB as soon as possible. 4. Provide your order number and relevant photographs/videos.
- Order number
- Product details
- Photographs/videos of the package
- Photographs/videos of the received product
- Any other information reasonably requested by our support team
The matter will be reviewed and, where applicable, an appropriate resolution will be provided in accordance with our policies and applicable law.
11. MULTIPLE PRODUCTS IN ONE ORDER
If your order contains multiple products, they may be shipped together or separately depending on product availability, warehouse operations and logistics requirements.
You may therefore receive more than one shipment for a single order.
12. INTERNATIONAL SHIPPING
“Currently, RARE RHINO CLUB ships within India only”, unless international shipping is specifically enabled and communicated on the website.
International shipping, if introduced in the future, may be subject to separate shipping charges, customs duties, taxes and additional terms.
13. SHIPPING & DELIVERY
Free express delivery across India on all prepaid orders and orders.
Orders are shipped via insured air couriers within 24–48 hours and typically delivered within 5-7 business days.
14. EXCHANGE & RETURNS
We offer a 2-day(24-48 hour's) hassle-free size exchange and return policy on all unworn items with original tags and packaging intact.
15. CONTACT US
For shipping-related questions, order tracking or delivery assistance:
**RARE RHINO CLUB**
Email: **[your official email]**
Phone / WhatsApp: **[your contact number]**
Business Address: **[your business address]**
We recommend keeping your **order number** ready when contacting our support team.