Everything you need to know before, during and after your order
1. How can I place an order?
Browse our collection, select your preferred product and size, add it to your cart and proceed to checkout.
Enter your delivery details, select your preferred payment method and complete your order.
Once your order is confirmed, you will receive an order confirmation through your registered contact details.
2. Do I need to create an account to place an order?
No. You may be able to place an order as a guest, depending on the checkout options available on our website.
Creating an account can make it easier to manage your orders and access your information.
3. How will I know that my order has been confirmed?
After successfully placing your order, you will receive an order confirmation through your registered email address, mobile number or other available communication channel.
4. Can I cancel my order?
Order cancellation may be possible before your order is processed or dispatched.
Once the order has entered the dispatch process, cancellation may no longer be possible.For assistance, contact us as soon as possible with your order number.
SHIPPING & DELIVERY
5. Where does RARE RHINO CLUB deliver?
We currently deliver to eligible serviceable locations across **India**.
Service availability may depend on the PIN code entered during checkout.
6. How long will my order take to arrive?
Orders are generally processed within “[1–3 business days]”.
After dispatch, delivery generally takes approximately “[3–7 business days]”, depending on your location and logistics partner.
Delivery times may vary during sales, launches, holidays or unforeseen circumstances.
7. How can I track my order?
Once your order is dispatched, you may receive a tracking number or tracking link from our logistics partner.
You can use this information to track your shipment.
8. What happens if my package is delayed?
Occasionally, deliveries may be delayed due to weather, public holidays, courier operations, high-volume periods or other circumstances beyond our control.
If your shipment is delayed, please contact us with your order number and we will assist you with the available tracking information.
9. What if I entered the wrong delivery address?
Please contact us immediately after placing your order.
If the order has not yet been processed or dispatched, we will try to update the delivery information where possible.
Once the order has been dispatched, changes may not be possible.
PRODUCTS & SIZING
10. How do I choose the right size?
Please refer to the “Size Guide” available on the relevant product page before placing your order.
We recommend checking your measurements against our size chart to select the most suitable size.
11. Are the product colours shown on the website accurate?
We make reasonable efforts to display product colours accurately.
However, colours may appear slightly different depending on your device, screen settings, lighting and photography conditions.
12. Will the product look exactly like the pictures?
Our product photography is intended to represent the actual product as accurately as possible.
Minor variations in colour, texture or appearance may occur due to photography, lighting, display settings and manufacturing.
EXCHANGE POLICY
13. Does RARE RHINO CLUB offer returns?
“RARE RHINO CLUB follows an Exchange Only policy.”
We do not generally offer returns for change of mind, subject to applicable law and any mandatory consumer rights.
14. How long do I have to request an exchange?
An eligible exchange request must be raised “within 48 hours of delivery”.
Requests made after the applicable 48-hour period may not be accepted, subject to applicable law.
15. What products are eligible for exchange?
Generally, an exchange product must be:
- Unused
- Unworn
- Unwashed
- Unaltered
- Undamaged
- With original tags attached
- In its original packaging
Proof of purchase/order details may also be required.
16. Can I exchange a product because I ordered the wrong size?
Size exchanges may be considered where the product meets our exchange conditions and the request is made within the applicable “48-hour exchange window”.
Exchange availability may depend on stock.
Please check our “Exchange Policy” for complete conditions.
17. Can I exchange a product after 48 hours?
Our standard exchange window is “48 hours from delivery”.
Requests received after this period may not be accepted, subject to applicable law and mandatory consumer rights.
18. What if I receive a damaged or defective product?
If you receive a damaged, defective or incorrect product, please contact us as soon as possible and preferably within “48 hours of delivery”.
Please provide your order number along with photographs/videos of the product and packaging.
Our team will review the issue and provide an appropriate resolution where applicable.
19. How do I request an exchange?
Contact our customer support team with:
- Order number
- Product name
- Reason for exchange
- Required size, where applicable
- Relevant photographs/videos
Our team will guide you through the exchange process.
20. What payment methods do you accept?
Available payment methods will be displayed during checkout.
Depending on availability, these may include online payment methods such as cards, UPI, net banking and other supported payment options.
21. Is online payment secure?
Payments may be processed through authorised third-party payment providers.
Payment information is handled according to the applicable security and privacy practices of the payment provider.
22. What happens if my payment fails but the amount is deducted?
If your payment is unsuccessful but your bank/payment provider shows a debit, please allow the payment system and bank/payment provider time to reconcile the transaction.
If the amount is not automatically reversed within the applicable timeframe, contact us with your order/payment details so we can assist.
23. Is my personal information safe?
We take reasonable measures to protect personal information and process personal data in accordance with our Privacy Policy and applicable laws.
Please refer to our **Privacy Policy** for more information.
24. Do you use cookies?
Yes, our website may use cookies and similar technologies to operate the website, improve functionality, understand website usage and support relevant services.
Please refer to our applicable Cookie/Privacy Policy for further information.
CUSTOMER SUPPORT
25. How can I contact RARE RHINO CLUB?
You can contact us through our official customer support channels:
**Email:** [your official email]
**Phone / WhatsApp:** [your contact number]
**Business Address:** [your business address]
Please include your **order number** whenever contacting us regarding an existing order.
26. What information should I provide when contacting customer support?
For faster assistance, please provide:
- Full name
- Order number
- Registered mobile/email
- Product name
- Description of your concern
- Relevant photographs/videos, where applicable